FAQ's

FAQs

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions, please send us an email at support@iconicplay.in.

Q: Is COD (Cash on Delivery) available?
Ans: Yes.

Q: How long will it take for my items to arrive?
Ans: It usually takes a minimum of 2 to a maximum of 6 business days for all orders to arrive. Shipping times vary from product to product based on demand and shipping location.

Q: Is shipping really FREE?
Ans: Yes, shipping is FREE all over India.

Q: Do you provide a refund or return in case I face any issue with the product?
Ans: Yes, we have a simple 5-day return and refund policy. Please check our policy section for more details.

Q: How long will it take to receive a tracking number?
Ans: It usually takes between 1-2 business days.

Q: Will I receive a confirmation number when I place my order?
Ans: Yes, all customers will receive a confirmation email after placing their orders. (NOTE: Please contact us if you don't receive one within 12 hours.)

Q: Who can I contact if I have a problem with my order?
Ans: All inquiries can be sent to support@iconicplay.in.

Q: How can I pay?
Ans: We accept all major Credit Cards, Debit Cards, UPI, Net Banking, etc. We also offer Cash on Delivery across India.

Q: Is checkout on this site safe and secure?
Ans: You can be absolutely sure that all purchases made here are safe and secure.

Q: How to cancel my order?
Ans: If you wish to cancel your order, please email your order number to support@iconicplay.in (NOTE: Contact us within 12 hours if you wish to cancel.)